Terms and conditions of sale and use

This translation is provided for convenience. The French version of these terms prevails.

1. Purpose

These terms govern the use of the Tenutia website and app and the sale of their plans by [TON NOM ET PRÉNOM] (Entreprise individuelle), [ADRESSE POSTALE].

2. Nature of the service

Tenutia offers an information and wellbeing programme on men's sexual health. It is not a medical device, does not make a diagnosis and does not replace a health professional. The service is for adults only. Results vary from person to person and are not guaranteed.

3. Plans and prices

• Discovery: free, access to chapters 1, 2 and 9.
• Monthly subscription: €6.99 a month, renewed automatically every month.
• Yearly subscription: €39.99 a year, renewed automatically every year.
• Lifetime access: €79.99, one-off payment.
• PDF guide: €12.99, one-off payment.

Prices are shown in Swiss francs for Switzerland and in euros for other countries, including any applicable taxes. Subscriptions start with a 7-day free trial, once per account. Unless you cancel before the end of the trial, the subscription is charged automatically.

4. Payment

On the website, payment is made by card or another method offered, via Stripe. Invoices are available from the My account page. In the mobile app, purchases go through Google Play or the App Store, under their own terms.

5. Cancellation

You can cancel your subscription at any time from the My account page (or from Google Play or the App Store for an in-app purchase), at no cost and without giving a reason. Access remains open until the end of the period already paid. No pro rata refund is made.

6. Right of withdrawal

Swiss law provides no right of withdrawal for online purchases. If you live in the European Union, you normally have 14 days. Under article 16(m) of Directive 2011/83/EU, this right does not apply to digital content supplied immediately with your prior express consent, once you have acknowledged that you lose this right. Before each payment, you expressly request immediate access and acknowledge this by ticking the box provided.

7. Account

You are responsible for keeping your password confidential. The account is personal. You can delete it at any time from the My account page.

8. Liability

Tenutia's content is general information. To the extent permitted by law, we accept no liability for the consequences of using the content instead of medical advice. Liability for gross negligence or intent remains reserved.

9. Complaints

If you have a problem, please write to contact@tenutia.com first: we always look for an amicable solution.

10. Applicable law and jurisdiction

These terms are governed by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods. The place of jurisdiction is the publisher's domicile. If you are a consumer, you may also bring proceedings before the courts of your place of residence, and you keep the protection granted by the mandatory rules of your country of residence.